Delivery and Collection Information

Delivery and Collection Information When placing orders through the website you can specify 'Delivery' or 'Collection from the Nursery' on the checkout page of the shopping cart.

COLLECTION
You are welcome to collect from the nursery but this does need to be by appointment only. We will email you with a collection date once we have received your order.
You must have confirmation from us that we have your trees ready before you arrive at the nursery for collection.

DELIVERY
Carriage is charged at £16.50 plus VAT or 10% plus VAT of the order value , whichever is greater. There are delivery surcharges for Scotland, North Wales, London and UK Islands. Please select the correct delivery zone for your address. We reserve the right to add the surcharge to a customer's order if the incorrect delivery option has been made by the customer when ordering through the website.

For mainland U.K address we use a next-day national carrier to deliver your trees. For the Highlands and UK islands it is a 2-3 day delivery service. You do not need to be home for delivery, parcels can be left in a safe place – please specify this on the Additional Information box on the shopping cart page at checkout.

Please read our Ordering page for information regarding when your trees will be delivered.
From mid-November onwards you will receive an email from us 2-3 weeks prior to delivery providing you with a delivery week.
You will then receive an email from us on the day of dispatch and an email from the courier company with tracking information.

E.U AND NORTHERN IRELAND
Since Brexit the amount of paperwork and expense involved for us to send trees to the E.U and Northern Ireland is no longer tenable and it is with sadness that we have stopped dispatching to these areas.

HOW WILL MY TREES BE PACKED?
Depending on the size of the order we use cardboard cartons or for larger orders trees are wrapped in polythene. We can include up to around 10-15 trees in a single parcel.
The roots of your trees will kept damp in a polythene tree bag.
Included with your consignment will be leaflet providing advice on Planting and Pruning.

WHAT DO I DO ONCE I HAVE RECEIVED MY TREES?
Open and remove the outer layer of cardboard or polythene packaging, leaving the tree roots in the polythene bag. Keep the bag around the tree roots and put the trees in a cool place, a barn/shed or garage is ideal. They will be fine like this for up to a week if you are not ready to plant immediately.
If you need to store the trees for longer than a week before planting you will need to remove the trees from the bag and 'heel-in' the trees. This means digging a trench in the garden and completely covering the roots with either soil, woodchip, compost or sand to stop them drying out. The trees can remain tied in a bundle whilst heeled in and can remain like this until you are ready to plant. The trees will need to be planted by the end of March.